Three seater sofa

Dimensions: H 33 x W 63 D x 21 ;Seating Height:14(All Dimensions are in inches)

Warranty: 12 Months' Warranty

Assembly: Artisan Assembly

Primary Material: Bamboo

Room Type: Living Room

Seating Height: 14

Sku: WCABC202102

 Our returns and exchange policy is subject to goods sold by WeCan Creations directly to you, with no exceptions for third party sales. All policy changes will reflect on this page.

Exchanged / returns and refunds are subject to the discretion of the Website Provider.

An exchange/return request should be raised via email quoting order number along with a photograph of the product to - wecanbs.is@gmail.com Please note that returned/exchanged goods should retain the original label. Goods that are damaged/without labels will be returned to the customer without any refund.

Cancelations, Refunds and Return Policy 

A few things you must understand :

• Each  creation is handcrafted painstakingly by artisans.
• The beauty of a handcrafted product is that no two products are the same. Since they are not machine-made, each creation has its own unique character. Any variations in colour, dimensions, etc. are part of this unique character
• The ‘marks/stains’ are the grains that are found naturally on the bamboo and not defects. 
• The colours of the delivered product might slightly vary from the one seen online 

Cancelation & Refund Policy :

We sincerely hope that you would not wish to cancel an order once placed. That being said, if the situation does arise, kindly note our policy as given below -

• We will be able to accept cancellation requests any time before we ship your order. However, we cannot cancel orders once the shipment is out of our warehouse for delivery
• Please note that we will not be able to replace the product for any of the factors as stated above in ‘a few things you must understand’ section
• If the package is found to be tampered from outside, please refuse to accept the package and return the same to the courier/delivery boy. Also, intimate us immediately at wecanbs.is@gmail.com so that we can take it up with the logistics company. We will replace the package under such circumstances.
• If the delivered product is found damaged inside on receipt then we will have the same replaced. In such a scenario, we would request you to email us images of the damaged piece within 24 hours of receiving the product, in order to enable a replacement. The replacement would require around 7 to 10 working days from the date of receipt of your email
• If the product is not in stock, you may choose any other product of the same value. However in the event that you do not wish to buy any other product in place of the ordered one, then we will refund the money with 10 working days from date of receipt of your email indicating the same.
• We do not take returns of products that are not reported damaged within 24 hours of receiving the product. 

Please note that the free shipping policy, where mentioned is applicable within India only. 

Kindly note our policies below -

• A complete postal address including pin code, email id and contact number is essential to help us ship your order. Kindly cross-check your pin-code and contact number before you complete your order.
• If the ordered item is in stock, it will be packed and dispatched from our warehouse within 7 working days. 
• However if some of the ordered items are not in stock, then we will get them produced and have them dispatched within 10 working days of the order being placed. We will keep you informed under such circumstances.
• Our courier partners will be able to deliver the shipment to you between Monday to Saturday: 9am to 7pm. Working days exclude public holidays and Sundays. Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.
• As soon as your package is dispatched, we will email you your order tracking details. Kindly bear with us until then.
• For any further clarifications, please contact us at wecanbs.is@gmail.com

We endeavour to delivery all orders within 15 days of receipt of the order. There may, however, be anomalies in delivery times but we will endeavour to keep these to a minimum. For details regarding timelines for delivery of bulk orders please contact wecanbs.is@gmail.com

Sales are "first come, first served". The merchandise may not be restocked once sold out. No information regarding the presence of any product in our stock will be guaranteed and we will alert you only when an item is sold out.

All deliveries require the named person’s signature, so please ensure you are available at your selected delivery address.

We reserve the right to cancel your order due to issues arising out of inventory or other internal issues or issues such as strikes, interstate regulations, delivery outrage etc. We will inform you of cancelation of your order and will offer you an opportunity of refund.

Warranty Terms :

The warranty covers manufacturing/ workmanship and material defects that occur during the warranty period. The warranty applies to furniture used under normal household conditions.

 

• This limited warranty does not apply to:

   

• Normal wear and tear
• Cuts or scratches, or damage caused by impacts or accidents
• Products that have been stored, assembled or installed incorrectly, used inappropriately, or cleaned using the wrong cleaning methods or cleaning products. 
• The warranty does not cover damages due to the usage of the product beyond its intended use and wear & tear in the natural course of product usage.
• In response to seasonal climate variations, Bamboo will contract and expand throughout the life of the product and is thus not warranted for this purpose.
• Glue lines or other issues related to the natural characteristics of bamboo are not defects and not covered under warranty.In addition, any claim for seasonal splits, joints opening is limited to warranty period from the time of purchase.